Retargeting Ads Follow Surfers to Other Sites

The shoes that Julie Matlin recently saw on Zappos.com were kind of cute, or so she thought. But Ms. Matlin wasn’t ready to buy and left the site.

Then the shoes started to follow her everywhere she went online. An ad for those very shoes showed up on the blog TechCrunch. It popped up again on several other blogs and on Twitpic. It was as if Zappos had unleashed a persistent salesman who wouldn’t take no for an answer.

“For days or weeks, every site I went to seemed to be showing me ads for those shoes,” said Ms. Matlin, a mother of two from Montreal. “It is a pretty clever marketing tool. But it’s a little creepy, especially if you don’t know what’s going on.”

People have grown accustomed to being tracked online and shown ads for categories of products they have shown interest in, be it tennis or bank loans.

Increasingly, however, the ads tailored to them are for specific products that they have perused online. While the technique, which the ad industry calls personalized retargeting or remarketing, is not new, it is becoming more pervasive as companies like Google and Microsoft have entered the field. And retargeting has reached a level of precision that is leaving consumers with the palpable feeling that they are being watched as they roam the virtual aisles of online stores.

Read More: NYTimes.com

Integrated DR Marketing for Multi-Channel Retailers

Since the launch of AdWords in 2000, Google has worked with advertisers and their agencies to increase brand and product awareness — and to drive sales — by helping advertisers reach the right person, in the right place, at the right time, through the effective use of search advertising. The success of this tactic has generally been measured by connecting search advertising campaigns to revenue within the e-commerce domain.

As consumers have become accustomed to a multi-channel world, however, it has become important to look outside the “e-commerce box” to measure search campaign success. The goal in doing so is to find the correlation between search advertising and overall company sales, both online and offline, as customers are present in both places.

In recent times, a growing number of our customers have asked us and their agencies how they should approach the concept of quantifying online’s impact on in-store sales. We recently thought through the concept with Razorfish and came up with a joint POV; you can find that on the Razorfish site, here.

Read More: GoogleRetail.Blogspot.com